Please click My Account to verify.Ĭopy and Paste your License info to the appropriate boxes. If you only see a My Account button in the top right your license has already migrated over. Press the Activate button in the top right. Step 2: Activation: Premium Subscribers Only Please copy and paste key: xxxxxxxxxxxxx (put your key number here) If you have a premium subscription for either Malwarebytes Anti-Malware or Malwarebytes Anti-Exploit Proceed to Activation. Malwarebytes will open automatically to the new welcome screen. Press Accept, then follow this prompts on the installer window. You may see a notification explaining that your existing Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit, or Malwarebytes Anti-Ransomware (Beta) applications need to be uninstalled before you can install Malwarebytes 3.0. Locate and double click the file, mb3-setup-consumer.exe, to run the installer:īe sure to check your downloads folder if you do not see the file Please follow the instructions below:ĭownload and Run the Malwarebytes 3.0.6 installer from the link below We have just released version 3.06 update to address the known issues since the release of Malwarebytes 3.0. I have looked into your subscription I see that your license does not need and ID, it is only required for a license key.
Welcome to Malwarebytes support, my name is Kenyan and I’ll be assisting you today. I had the same problem - i emailed tech support - they emailed me back with these instructions - (took them a few days to get back to me). Please, can anyone help? I don't even have a support phone number to contact to speak directly to a human. Right now I'm running a FREE version of the software, but needless to say I'm frustrated since I have a paid license that I am unable to activate. I've posted my concern in the forums and sent an email to support and have yet to get any sort of response. When I go to the licensing screen to enter my license information, the button to is gray and will not allow me to activate my current license. Here is where my new problem comes in to play. During the install I did have several errors pop up (too quickly to notate the errors), but I did finally get the update installed. I saved my licensing information since the instructions indicate this will not carry over and I'll have to manually enter my licensing information once the new version has been installed. Support gave me the information for uninstall old version (my automatic updates were not working) and reinstall.
I previously had an issue with my real-time protection turning itself off.
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